We are part of a bigger system

We recognise the importance of effective partnerships and interoperability to achieve shared outcomes

TZV connects the community with the emergency services help they need when they need it. How we work together is critical to our shared success for communities. TZV will continue to help our partners to achieve shared strategic and operational goals by collaborating on agency and government-funded programs that improve community outcomes and reduce risk.

As partners within Victoria’s community safety, emergency management and health systems, we share many common objectives.

Common objectives

• We are focused on building safer, more resilient communities
• We hold a shared view of significant state-wide risks and work collaboratively to prepare for and mitigate these risks
• Supporting, protecting and developing people is paramount across the sector
• We share challenges and opportunities to manage demand for services
• We are committed to developing sustainable, agile and capable organisations.

Next Gen CAD, our first inter-agency strategic priority

Inter-agency strategic priorities set the joint strategic focus of Emergency Service Organisation (ESO) partners and TZV. TZV’s Next Gen Computer Aided Dispatch (Next Gen CAD) project has been identified as the first strategic priority.

The Victorian Government is funding Next Gen CAD, the most critical system-build in the history of Victoria’s emergency call-taking and dispatch (CTD) services. It will be more reliable and secure, with greater functionality, than our current system, and is designed to improve outcomes for the community and our ESO partners.

We provide services within a nationally federated model of Triple Zero

Commonwealth legislation establishes and regulates Triple Zero (000) services in Australia. No matter where you are in Australia, when you call Triple Zero (000), you first speak to Telstra, the Emergency Call Person (ECP).

TZV will continue to work closely with the Department of Government Services and Emergency Management Victoria (EMV) to increase participation at the national level and build its interjurisdictional relationships, doing all we can to advocate for continuous improvements to national Triple Zero (000) services.