Strategic Goal 1
Every call, every community
Communities are at the heart of our work. When we receive a call for help, we’re calm, professional, caring, and expert at what we do. We want to deliver the highest quality service to every community member, every time.
Our Focus in 2026-27
To support high-quality, accessible and responsive services, we will focus on four priorities:
- Sustain and develop call-taking service delivery - ensure our services continue to meet the demand of the Victorian community.
- Public performance and outcomes reporting - provide improved transparency and trust in TZV performance and contribution to community outcomes.
- Community access and experience - build engagement to better understand and support the needs of different community segments
- Community awareness and partnership - to increase awareness, confidence and understanding of TZV's critical link between the community and our ESO partners.
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