Strategic Goal Four
Optimised systems and a sustainable organisation
To deliver outstanding services our organisation must be strong, smart, agile and sustainable. Our technology systems and services must enable our performance and support continued growth in demand.
Our Focus in 2026-27
To support high-quality, accessible and responsive services, we will focus on four priorties:
- Resilient ecosystem - continue to improve reliability, resilience, responsiveness and security of current critical infrastructure.
- Sustainable operating model - optimise future design and sustainability of our operating, financial and workforce models to deliver critical services efficiently and respond to increasing demand and changing community expectations.
- Next Generation CAD - implement a more reliable and secure emergency services CAD system that enables improved outcomes for the community, our ESO partners and our people.
- Upgrading Victoria’s Triple Zero telephony - plan, engage and prepare for a new telephony system to replace aging infrastructure and technology, ensuring that community health and public safety is continually maintained.
Updated