Our department performance standards
Triple Zero Victoria will continue to report against the department performance statement (DPS) measures and targets published in the Victorian State Budget papers. Our 2026-27 DPS measures have been revised to align with the new TZV Performance Standards for the highest priority call answer, call processing and dispatch timeliness measures. For the first time quantity measures and a combined quality measure have been included, recognising the importance of balancing both timeliness and quality of services in achieving community safety objectives.
2026-27 DPS forecast
Triple Zero Victoria will face significant challenges from call demand pressures to maintain performance standards. Call demand is forecast to increase for all service lines. In 2026-27, TZV expects to:
- Answer 2.95 million emergency calls
- Dispatch 4.85 million events
Victoria’s growing and ageing population is the single most significant structural driver of demand, particularly for Ambulance services.
Our 2026-27 priority actions all contribute to ensuring our services continue to meet the demand of the Victorian community and we can provide timely, trusted care and connection.
We have several arrangements in place in 2026-27 to ensure we will meet performance, including:
- A 24/7 State Duty Officer providing active performance monitoring and response actions and strengthened incident management capability.
- Enhanced performance dashboards to support tailored coaching and development.
- A dedicated quality assurance and improvement function.
- Stronger integration of our officers within EM sector control centres to support the state’s emergency response.
- Continuation of the AV end of shift staffing expansion.
Aligned with the Victorian Government’s focus on efficiency, TZV will also find efficiency interventions that maximise capacity, without reducing quality of service to the community, from our existing funded resource profile.
2026 to 2027 DPS measure performance forecast
Triple Zero Victoria are expecting to meet performance in all timeliness measures, including all 000 call answer speed measures.
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