Our workforce of more than 1500 people, help thousands of people every day
TZV’s employees include our emergency communication officers – the frontline of the frontline - and operational and corporate support teams, many of whom also have skills to assist during periods of peak demand surge response.
TZV’s team is made up of highly skilled and dedicated professionals who are deeply committed to serving our community. TZV is committed to supporting and developing our people to achieve their best.
A range of mechanisms across the business aim to ensure our people are safe at work with a strong sense of belonging, pride and purpose. In 2026-27, we will implement culture initiatives in response to workforce feedback from participation in the 2026 People Matter Survey including diversity, equity and inclusion events.
Workforce capability and capacity
Our integrated resource management, workforce planning and deployment processes across our three operational centres ensure we have the right number of people, with the right skills, in the right place at the right time.
Priority activities will continue to build the capability and capacity of the TZV workforce, including:
- An increase in call-taker/dispatcher recruitment pipeline
- A readiness program to support Next Gen CAD and supporting teams and leaders to transition to a new system and ways of working.
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