We are pleased to present Triple Zero Victoria’s (TZV) 2026-27 Corporate Plan. TZV provides a critical service to Victorians. We are the frontline to the frontline, and we provide timely, trusted care and connection in your emergency.
Our 2026-27 Corporate Plan builds on the accomplishments already achieved in our three-year Strategic Plan. Last year we were pleased to work with the the Emergency Management Commissioner (EMC) and our Emergency Service Organisations (ESO) to establish new performance standards that better reflect how we deliver our services to the public and our partner ESOs.
In 2026-27 our focus remains on delivery of call-taking and dispatch (CTD) services and commitment to the Victorian community; On your worst day, we’re here.
We will continue to ensure our people are safe at work with a strong sense of belonging, pride and purpose and supported to respond to increasing demand and changing community expectations.
We are part of a bigger system. As partners within Victoria’s integrated community safety, emergency management and health sectors, we will continue supporting our ESO partners in working towards many common objectives.
The multi-year program to deliver a Next Generation Computer Aided Dispatch (Next Gen CAD) System, identified as the first Operational Committee inter-agency strategic priority, will continue in collaboration with our partners, and will require a whole of organisation effort.
In 2026-27 we will also progress critical work to replace TZV’s telephony system, which services all 000 call-taking in Victoria.
We are immensely proud to lead a dedicated, committed and exceptionally capable workforce. Together we must ensure our organisation is strong, smart and sustainable for the thousands of Victorians who on every day, need our help.
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