Providing call taking and dispatch services
TZV receives annual grant funding from the Department of Justice and Community Safety for the purpose of delivering call-taking and dispatch services. In 2026-27, we will focus on actions to ensure our critical emergency services continue to be delivered efficiently and effectively.
The 2026-27 Victorian Budget committed funding of $101.9 million over five years to upgrade Victoria’s Triple Zero telephone infrastructure so that Triple Zero Victoria can continue to provide a timely and reliable response to emergency calls.
Other fees
TZV generates a small amount of other fee income from project revenue to deliver specific purpose projects, fee revenue for fire alarm monitoring, and interest received on cash and deposits.
Next Gen CAD program
In 2026-27, funding has been allocated to TZV to continue the design, build and implementation of Next Gen CAD, our new call taking and dispatch platform.
Next Gen CAD is a critical system-build required to support TZV’s ability to meet evolving needs of Victoria’s community safety, emergency management and health services partners and community members.
TZV will continue to progress the project aligned to Minister for Emergency Services and Treasurer approved phased project funding release.
Capital funding
Under the current funding model TZV does not receive a capital component in its annual base funding and is not funded for depreciation.
TZV continues to assess and seek appropriate budget support to sustain the lifecycle replacement of critical assets and infrastructure.
TZV has been successful in receiving capital funding allocation to support Next Gen CAD, our new call taking and dispatch platform, and an upgrade to our Telephony infrastructure.
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