- Date:
- 23 Sep 2026
Triple Zero Victoria's Corporate Plan
Our annual Corporate Plan is developed to fulfill the requirements of the TZV Act. As required under section 66 of the TZV Act, TZV Board must prepare a corporate plan each financial year that includes:
- How Triple Zero Victoria delivers its strategic priorities for the financial year
- Relevant financial information
- How Triple Zero Victoria intends to meet the agreed performance standards
- Workforce matters
The 2024-25 Corporate Plan was the first aligned to the inaugural TZV Strategic Plan 2024-27. It outlined our focus for the year as a critical partner in Victoria’s emergency response and community safety network.
Our following Corporate Plans (2025-26 and 2026-27) build on the accomplishments already achieved in our three-year Strategic Plan.
In 2026-27 our focus remains on delivery of call-taking and dispatch (CTD) services and commitment to the Victorian community; On your worst day, we’re here.
We will continue to ensure our people are safe at work with a strong sense of belonging, pride and purpose and supported to respond to increasing demand and changing community expectations.
The multi-year program to deliver a Next Generation Computer Aided Dispatch (Next Gen CAD) System, identified as the first Operational Committee interagency strategic priority, will continue in collaboration with our partners, and will require a whole of organisation effort.
The TZV Board has endorsed the draft 2026-27 Corporate Plan to be submitted to the Minister for Emergency Services for approval. In September 2026, TZV received correspondence from the Minister formally approving TZVs 2026-27 Corporate Plan.
Acknowledgment of country and inclusion statement
Triple Zero Victoria acknowledges the Traditional Owners of the land and waterways across Victoria.
Chair and CEO message
Message from Triple Zero Victoria's Board Chair Tass Mousaferiadis and Chief Executive Officer David Clayton APM.
About us
Triple Zero Victoria was established as a statutory authority by the Triple Zero Victoria Act 2023.
We are Triple Zero Victoria
On your worst day, we're here. We connect community to the help they need with expertise, urgency and care.
We are part of a bigger system
We recognise the importance of effective partnerships and interoperability to achieve shared outcomes.
2026-2027 Workforce matters
Our workforce of more than 1500 people, help thousands of people every day.
Strategic plan 2024 - 2027
Our purpose is to provide timely, trusted care and connection in your emergency.
Every call, every community
Communities are at the heart of our work. When we receive a call for help, we’re calm, professional, caring, and expert at what we do.
Trusted partnerships that drive performance
Every minute we dispatch, connect with, and support Victoria’s other emergency services to be safe and deliver their best.
Our people make the difference
Our workforce helps thousands of people every day.
Optimised systems and a sustainable organisation
To deliver outstanding services our organisation must be strong, smart, agile and sustainable.
Financial information
Financial information for Triple Zero Victoria.
Performance 2026-27
2026 to 2027 Performance Standards of Triple Zero Victoria.
Updated