Our people make the difference

Strategic Goal Three

Our people make the difference

Our workforce helps thousands of people every day. Whether they assist callers and emergency responders or provide critical services behind the scenes, we will support and develop our people to achieve their best.

Our Focus in 2026-27

To stay committed to supporting and developing our people to achieve their best, we will focus on four priorities:

1. Health and safety program - strengthening workplace risk management and the prevention of injuries, with a particular focus on identifying and mitigating psychosocial hazards.
2. Industrial relations program - implementation of the Support Office Enterprise Agreement and proactive workforce engagement on future operating model changes.
3. Transformation readiness - support workforce readiness for Next Gen CAD transition, including supporting TZV leaders to deliver change through transformation.
4. Workforce strategy - produce a workforce strategy to develop our workforce of the future and optimize our workforce capacity.