Make a request for call audio

Fill in the form to make a request to access audio of a triple zero call.

Triple Zero Victoria Act and Ministerial Authorisation

Section 63 of the Triple Zero Victoria Act 2023(opens in a new window) sets out obligations for the treatment of confidential information that is acquired by Triple Zero Victoria in the performance of its functions. ‘Confidential information’ means any information related to call taking and dispatch services or operational communications services provided by Triple Zero Victoria. The law restricts how Triple Zero Victoria, its employees, and others can access and use confidential information. 

Triple Zero Victoria may disclose confidential call audio to a party of the call with the express consent of any other relevant person(s) or organisation(s) identified in the call. If the relevant person/organsitaion does not consent to the call being disclosed, then Triple Zero Victoria is unable to disclose the call audio. In some cases, it may be possible to disclose call audio with personally identifiable information redacted. 

Requesting Triple Zero audio recordings

Triple Zero Victoria has limitations on the information it can share and the people it can share it with. 

To request a triple zero call audio recording, you need to be: 

  • the person who made the call (or their legal guardian or agent), or 
  • the lawful guardian or next of kin of a person who made a call, who is either a child or is deceased, or 
  • a person who is a subject of the Triple Zero Victoria call where the caller has provided consent or cannot be identified. 

Proof of identity

  • To access triple zero call audio, you must provide valid photographic proof of identification. If the request is related to you, you'll need to submit a copy of your photo ID (such as your driver's license or passport) as proof of identification. 
  • If you are the lawful guardian or a next of kin, you will need to provide your identification and proof of your relationship, such as a death certificate or a child’s birth certificate that includes your name on the document. 
  • If you are not the person who made the call, then you should (if you can) provide proof of identification from the person who made the call and that person’s written consent to release this information. 
  • If the call relates to you, but the caller is unknown to you, Triple Zero Victoria may be able to contact the caller to obtain their consent to disclose the call. If written consent is not received, the call cannot be released. 
  • After filling in the Audio Request form on this page, email a copy of the relevant proof of identity to Please include the reference number you received via email after completing the form. 

How to submit a request

  1. Before completing the form, please ensure you have all the information relating to the call that will enable us to locate the event and consider release. This includes: 
    • date and time of call
    • location of event including street and suburb (call audio requests limited to triple zero calls in Victoria only)
    • telephone number used to call triple zero (if known)
    • caller and requester identification document
    • next of kin authority, proof of relationship or death certificate (if relevant)
    • consent of any person that is identified in the call, including the caller (if known).
Triple Zero Victoria Consent Form
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  1. Complete the form at the bottom of this page. Please note:

Information for law firms requesting information

To make your request quicker for us to process, please provide Triple Zero Victoria with as much information as possible about the call you are requesting, including: 

  • date and time of call/incident 
  • location of call/incident 
  • brief description of the incident 
  • whether your client is the caller 
  • what number your client called from 
  • whether your client agrees for their name and involvement in the event to be released to a third party for the purpose of consultation. 
  • a signed and dated authorisation from your client that specifically addresses the details of your request. An authorization that only mentions "health information" is not enough 
  • any information they know about the caller, such as their name and the phone number they called from, if your client was not the caller. 
  • If you have an urgent request due to a court date or any other important reason, please let us know and include relevant documentation when submitting your request. 

Other ways to request information

If you need information relating to the actual services that attended an event, consider making a Freedom of Information request to the agency:

Fill in the form

Audio request form

Please provide us with an email address we can use to reply to you.
Please provide a contact phone number including the state code.
Date of call(Required)

Please click on the calendar icon to select the date.

Please provide time of the call in the format hh:mm:ss.

If not known, please type "unknown"

Include street name/s and building number. ESTA can only assist with call audio for events in Victoria. 

Please type in a subject for your enquiry.
Please provide any further detail regarding your enquiry.

The Department of Government Services (DGS) collects your personal information on behalf of ESTA and discloses that information to ESTA for the purpose of contacting you. If you choose not to provide all or part of the information required, we may not be able to contact you or action your request.

If you have any questions about how your personal information will be handled or would like to gain access to your personal information, you can contact ESTA on (03) 8656 1200 or

ESTA is using the services of Drupal 9 to administer this form. The information that you provide is stored by the Department of Government Services (DGS) on the Microsoft Azure infrastructure in Sydney, Australia.

For more information on our handling of any personal information, please refer to our privacy page.