Freedom of Information

Triple Zero Victoria is prohibited from releasing information relating to emergency call taking and dispatch services and emergency operations communication services under section 63 of the Triple Zero Victoria Act 2023 (TZV Act), unless an exception applies under s 63(2) of the TZV act.

If you are seeking access to personal emergency call records, including:

• Audio recordings of emergency calls you have made, or
• Audio recordings of emergency calls made by another person that has provided you with written consent to access their call records

You can make a request for these records outside of the FOI Act. Please visit the Make a request for call audio website for more information.

To make a valid FOI request, the request must be in writing, contain enough details for TZV to locate the documents, and be accompanied with payment of the application fee or application fee waiver.

Describe the documents or information

Describe the documents you are requesting in detail. You must provide enough information about the document/s you are requesting so that Triple Zero Victoria can identify and locate, including dates and subject matter.

• What the documents relate to, for example, emergency call information particular project or initiative, and the type of document such as a report or email
• When the documents may have been created on either a particular date or within a date range

Authorised agents and legal representatives

If you are requesting documents that contain personal information of another person you must provide

• Evidence of your legal authority to act on behalf of that person
• A copy of their valid photo ID; and
• Written consent to the release of the requested documents to you

How to pay the FOI application fee

You can pay the FOI application fee of $34.50 (as at 1 July 2026) using the Triple Zero Victoria online payment portal.

You will receive a receipt. Please email this to us with your application.

If you are experiencing financial hardship, you can request a reduction or waiver of the application fee. To be considered, in your email application include:

• The amount you are requesting to be waived; and
• Evidence of financial hardship (eg copy of a valid Centrelink Healthcare card or concession card or Statutory Declaration)

If you are seeking your personal records, attach a copy of your valid photo ID (eg current driver's licence or passport).

If you are requesting access to documents that contain someone else's personal information, you need to provide Triple Zero Victoria with the written consent of that person to disclose their personal information.

For more information on how to make a FOI request, visit the Office of the Victorian Information Commissioner's website.

Submit your FOI Request

FOI requests must be emailed to: FOI.Request@triplezero.vic.gov.au.

In your email:

1. Provide your full name, address and contact details.
2. Describe the documents or information being requested.
3. Attach the receipt for payment of the FOI application fee of $34.50 (as at 1 July 2026), or if experiencing financial hardship, your request for waiver of the fee and hardship evidence.
4. If you are requesting your personal records, attach a copy of your valid photo ID (eg current driver's licence or passport).
5. If you are an agent or representative, attach a copy of your legal authority and third-party consent documents.